Terms & Conditions

1. Introduction & Acceptance

Welcome to FIRA (“Platform”, “we”, “us”, “our”), an online marketplace operated at letsfira.com and its mobile application, that helps people discover and buy tickets for events, book venues for private and corporate gatherings, and discover creative professionals such as artists, DJs, and event planners.

By creating an account, browsing, or transacting on FIRA — whether as an Attendee, Organiser, Host, or Creator — you confirm that you have read, understood, and agree to be legally bound by these Terms and all policies referenced in them. If you do not agree, please discontinue use of the Platform immediately.

These Terms form a legally binding agreement under the Indian Contract Act, 1872, and are read together with the Consumer Protection Act, 2019, the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and the rules made under each of these.

If you list an Event, the Organiser Agreement also applies to you. If you list a Venue, the Host Agreement also applies to you. Both form part of these Terms.

2. Definitions

3. Eligibility & Account Registration

3.1 Who can use FIRA

You must be at least 18 years old and capable of entering into a binding contract under the Indian Contract Act, 1872 to register on FIRA. If an Event permits attendance by a minor, a parent or legal guardian must complete the booking and takes responsibility for that minor's attendance.

3.2 Account information

• You must provide accurate, current details — name, mobile number, and email — and keep them updated.
• You are responsible for keeping your login credentials confidential and for all activity on your account.
• Report any unauthorised use to support@letsfira.com immediately.
• One person or entity may not hold more than one active account; duplicate accounts may be suspended.

3.3 Verification for Organisers, Hosts & Creators

Before a listing goes live or a payout is released, we may ask for a government-issued photo ID, PAN details, bank account information, and, where relevant, proof of ownership or authority over a Venue. This is to keep the Platform trustworthy for everyone using it.

3.4 Suspension & termination

We may suspend or terminate an account, without prior notice, for false information, fraud, breach of these Terms, or activity that puts other users or the Platform at risk. Payouts due to a terminated account may be held pending review.

4. The Nature of the Platform

FIRA is a technology marketplace — it connects people who want to attend or host events with the Organisers, Hosts, and Creators who make those events happen, in the same way a ride-hailing app connects a rider with an independent driver, or a stay-booking platform connects a guest with a property owner it does not itself own.

When you buy a ticket, you are entering a contract with the Organiser for that Event. When you book a Venue, you are entering a contract with the Host. When you engage a Creator, the terms of that engagement are agreed directly between you and the Creator. FIRA is not a party to any of these underlying agreements — our role is to provide the discovery, messaging, payment, and ticketing infrastructure that makes the transaction possible.

This means the quality, safety, legality, and delivery of an Event, Venue, or Creator's services are the responsibility of the Organiser, Host, or Creator concerned. Section 12 sets out what this means for FIRA's liability.

5. Event Ticketing

5.1 Buying a ticket

• Ticket prices are set by the Organiser and shown inclusive of applicable taxes unless stated otherwise.
• A convenience fee may be added at checkout and will always be disclosed before payment.
• A Ticket is confirmed only once payment succeeds; a confirmation with a QR code is sent to your registered email or mobile number.

5.2 Using a ticket

• Each Ticket is valid for one entry to the specified Event, date, time, and Venue.
• Entry may be refused if a Ticket is invalid, duplicated, or tampered with.
• Lost tickets can only be reissued if the original buyer's identity is verified.
• Reselling tickets above face value is not permitted and may result in cancellation without refund.
• Organisers may set additional entry conditions (age limits, dress code, ID proof); FIRA is not responsible for entry decisions made under an Organiser's own conditions.

5.3 Prohibited activity

Using stolen payment methods, bots or scripts to purchase tickets, reselling above face value, duplicating tickets, or creating fake events to collect payments will result in account suspension and may be reported to the appropriate authorities.

5.4 Organiser responsibilities

Organisers are responsible for the accuracy of their listing and for obtaining any permissions, licences, or NOCs their Event legally requires — police permission, fire safety clearance, music licensing, and so on. If a headline act is cancelled, the Event is shortened by more than 30%, or the venue changes, Attendees are entitled to a refund under Section 9.

6. Venue Marketplace

6.1 How a booking works

A Venue booking creates a direct contract between you and the Host; FIRA facilitates the booking as a technology intermediary. You should review photos, amenities, house rules, and the Host's specific policies before booking — completing payment is a booking request subject to the Host's confirmation.

6.2 Guest conduct

• Do not exceed the maximum guest capacity stated in the listing without the Host's written consent.
• Follow the Venue's house rules — noise limits, timings, pet and parking policies.
• You are responsible for the conduct of any guests you bring.

6.3 Host responsibilities

Hosts must be the legal owner of the property, or have authority to list it, and must keep listings, availability, and safety compliance (fire, electrical, structural) accurate and up to date. CCTV in common areas must be disclosed in the listing; surveillance in private areas is not permitted.

6.4 Special requests & communication

Any special request or custom arrangement for your booking should be raised through FIRA's in-app messaging with the Host before the booking is confirmed. A verbal or informal commitment made outside this channel — over a call, in person, or on personal contact details — is not binding on FIRA and can't be relied on later if something is disputed. Keeping it on-platform also means you have a record to point to if you ever need one.

6.5 Legal compliance

Hosts remain responsible for complying with local law at their property — including police intimation requirements where applicable, fire safety codes, food-service regulations, and noise control rules. Use, possession, or supply of narcotic substances at any Venue booked through FIRA is strictly prohibited and is an offence under the NDPS Act, 1985.

7. Creator Marketplace

Any artist, DJ, band, comedian, planner, photographer, or similar professional may create a free profile on FIRA's Creator Marketplace. Listing a Creator profile is always free, and FIRA does not take a commission on bookings arranged directly between an Organiser and a Creator.

Creators may optionally subscribe to a paid visibility feature that surfaces their profile more prominently in search and discovery; current pricing for this is shown within the Creator dashboard and is not fixed in these Terms. Subscribing does not guarantee bookings — unsubscribed Creators can still be discovered and contacted.

FIRA provides the messaging channel through which Organisers and Creators discuss availability, pricing, and terms, but is not a party to the agreement they reach, and is not responsible for disputes arising from arrangements made outside FIRA's own payment flow. Creators and Organisers are encouraged to confirm key terms in writing within FIRA's messaging system.

8. Payments

8.1 Accepted methods

Payments on FIRA are processed through RBI-authorised payment gateway partners and may be made via UPI, debit/credit cards, net banking, or other digital wallets shown at checkout. FIRA does not accept cash or cheque, and does not store your card details.

8.2 Platform / service fee

FIRA charges a service fee on ticket sales and Venue bookings to keep the Platform running. This fee varies by event category, Venue type, and booking value, and is disclosed to Organisers and Hosts before their listing goes live, and reflected in the final price shown to Attendees and Guests at checkout — there are no hidden charges added after you've confirmed a booking.

8.3 Payment failure

If a payment fails, no booking or Ticket is confirmed. If an amount is debited without a confirmation reaching you within 30 minutes, please write to support@letsfira.com — duplicate charges caused by a technical error are refunded in full within 5–7 business days.

10. User Content & Intellectual Property

Everything on the Platform — its design, software, branding, and text we've written — belongs to FIRA or its licensors, and may not be copied or reused without permission.

When you post content on FIRA — event descriptions, photos, a Creator portfolio, reviews — you keep ownership of it, but you give FIRA a non-exclusive, royalty-free licence to display, reproduce, and promote it on the Platform and its marketing channels, for as long as your listing remains active. You confirm that the content is your own, or that you have the right to use it, and that it doesn't infringe anyone else's rights.

12. Disclaimers & Limitation of Liability

The Platform is provided “as is” and “as available.” As explained in Section 4, FIRA does not organise Events, does not own or manage Venues, and is not the employer of any Organiser, Host, or Creator — our role is limited to operating the marketplace that connects users to one another.

Accordingly, FIRA is not liable for the conduct, safety standards, cancellations, or performance of any Organiser, Host, or Creator, or for the accuracy of the information they list — the same way a marketplace that connects riders with independent drivers is not the driver, and a platform that connects guests with independently-owned stays is not the property owner. Where something goes wrong with an Event, Venue, or Creator engagement itself, the responsibility sits with the Organiser, Host, or Creator you transacted with, and FIRA will assist in good faith with mediation as set out in Section 15.

To the extent permitted under Indian law, FIRA's total liability to any user for a claim relating to these Terms is limited to the amount paid by or to that user through FIRA in the three months before the claim, and excludes indirect or consequential loss. Nothing here limits liability that cannot be excluded by law, including for fraud or for death or personal injury caused by FIRA's own negligence.

13. Indemnification

You agree to indemnify and hold FIRA and its team harmless against claims, losses, or costs (including reasonable legal fees) arising from your breach of these Terms, your failure to obtain a permission or licence your Event or listing required, or any misrepresentation in your listing.

15. Dispute Resolution & Grievance Redressal

If something goes wrong, write to support@letsfira.com first — we aim to acknowledge every complaint within 24 hours and resolve it within 30 days. Where a dispute involves funds held by FIRA (a payout or a security deposit), FIRA's decision on how those funds are released is final.

If a dispute cannot be resolved this way, it will be referred to arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator, seated in Narasaraopet, and conducted in English. This does not take away your right, as a consumer, to approach the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.

16. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Subject to the arbitration clause above, the courts of Narasaraopet, Andhra Pradesh shall have exclusive jurisdiction over any dispute arising from these Terms.

17. Amendments, Termination & Miscellaneous

17.1 Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email or in-app notice at least 7 days before they take effect; continuing to use FIRA after that means you accept the updated Terms.

17.2 Ending your account

You may close your account at any time through your settings, subject to completing any pending bookings or payments. FIRA may suspend or end an account for the reasons set out in Section 3.4.

17.3 Severability & entire agreement

If a court finds any part of these Terms unenforceable, the rest continues to apply. These Terms, together with the Organiser Agreement and the Host Agreement, form the entire agreement between you and FIRA.

17.4 Force Majeure

FIRA is not responsible for delays or failures caused by events beyond its reasonable control — natural disasters, government orders, or internet or banking outages, among others.

18. Contact Information